RedLightCo refunds defective units only. Valid evidence of the defect is required for every claim.
Summary
RedLightCo accepts returns and issues refunds only for defective units, reported within 14 calendar days of delivery. We do not offer change-of-mind returns. To qualify for a refund, you must provide valid evidence of a defect as described below.
Evidence of a defect (required)
Every return request must include your order reference and clear evidence of the defect: at minimum two sharp photos and a short video (10–20 seconds) showing the fault in operation. Blurry, edited, or incomplete evidence will not be accepted. Without verifiable proof of a defect, no return or refund can be processed.
Eligibility
A return is eligible only when: (1) the request is made within 14 days of delivery, (2) the defect is covered (see below), (3) valid photo and video evidence has been submitted, and (4) the device is returned in its original packaging with all accessories. Requests missing any of these will be declined.
Covered defects
LEDs that do not illuminate, a device that will not power on or charge, internal electronics failure, or damage sustained in transit. These are confirmed against your submitted evidence before a return is authorized.
Not covered
Change-of-mind returns, cosmetic wear or scratches, water ingress, use of third-party power supplies, a broken hygiene seal, normal wear, and any damage caused by misuse, modification, or failure to follow the user guide.
How to request a return
Email redlightcosupport@gmail.com with your order number, a description of the fault, and the required photos and video. We review every request within 2 business days. If the defect is confirmed, we send a prepaid return label and instructions. Do not send any item back before authorization.
Refunds
Once we receive the returned unit, it is inspected to confirm the reported defect. After inspection passes, a full refund is issued to your original payment method within 5 business days. If the defect cannot be confirmed, the unit is returned to you and no refund is issued.
Return shipping
Authorized defective-unit returns are fully prepaid by RedLightCo: we provide the label. Unauthorized returns, or returns sent without a label, will not be accepted and will not be refunded.